Support & Information
Below are a list of frequently required customer service requests - if you require something not on the list or would like to
discuss anything in particular, please email to:
INFO@EXPANSYS.AE
Contact sales or customer services
To contact sales, email to INFO@EXPANSYS.AE
To contact customer service, email to INFO@EXPANSYS.AE
Contact technical support
To contact technical support, email to INFO@EXPANSYS.AE or visit our Support Homepage
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived as expected, please contact: INFO@EXPANSYS.AE
Cancel an order
To cancel your order please send email quoting your order reference XXXX-XXXX-XXXX; and reason for cancelling to INFO@EXPANSYS.AE
* please kindly note that: orders cannot be cancelled after dispatch
Warranties and returns
EXPANSYS provides a 6 month repair warranty for our customers (accessories including batteries do not carry any warranty). Additionally, customers can opt to purchase an additional 6 months "Extended Warranty", (6 months basic warranty plus 6 months extended, for a total of 12 months warranty service) for Smart Phones and Tablet PCs at an additional cost.
The terms and conditions for a standard 3 month warranty are as follows:
Warranty covers the following:
A. Software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels
Standard Warranty Exclusions:
Warranty does not cover the following:
A. Broken screens or LCDs
B. Liquid damage
C. Damages caused by accidents or mishandling of the device
D. Damage caused by applications or firmwares which are not compatible with the device
E. Three or fewer dead pixels
Customers can opt to purchase an additional one year "Extended Warranty", (3 months basic warranty plus 12 months extended, for a total of 15 months warranty service) for Smart Phones and Tablet PCs at an additional cost. This must be done at the time of order placement.
Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion (please see exclusions below), at no cost to the customer. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by EXPANSYS (Hong Kong) Ltd.
Extended Warranty Coverage:
Extended Warranty covers the following:
A. Software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels
Extended Warranty Exclusions:
Extended Warranty does not cover the following:
A. Broken screens or LCDs
B. Liquid damage
C. Damages caused by accidents or mishandling of the device
D. Damage caused by applications or firmwares which are not compatible with the device
E. Less than 3 dead pixels
If you would like to upgrade your warranty to the Extended option, please visit:
Extended Warranty For Smartphone Devices.
and, or/
Extended Warranty For Tablet Devices.
B-Stock items are not new and do not carry any warranty. Customers have 7 days from the time of delivery in which to return B-Stock items if they are found to be defective or not matching the description shown on the website.
Request a copy invoice
To request a copy invoice, please eamil INFO@EXPANSYS.COM.HK
| Contact sales or customer services |
| Contact technical support |
| Track an order |
| Collect an order |
| Report a late delivery |
| Cancel an order |
| Warranties and returns |
| Request a copy invoice |
Contact sales or customer services
To contact sales, email to INFO@EXPANSYS.AE
To contact customer service, email to INFO@EXPANSYS.AE
Contact technical support
To contact technical support, email to INFO@EXPANSYS.AE or visit our Support Homepage
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived as expected, please contact: INFO@EXPANSYS.AE
Cancel an order
To cancel your order please send email quoting your order reference XXXX-XXXX-XXXX; and reason for cancelling to INFO@EXPANSYS.AE
* please kindly note that: orders cannot be cancelled after dispatch
Warranties and returns
Standard Warranty
EXPANSYS provides a 6 month repair warranty for our customers (accessories including batteries do not carry any warranty). Additionally, customers can opt to purchase an additional 6 months "Extended Warranty", (6 months basic warranty plus 6 months extended, for a total of 12 months warranty service) for Smart Phones and Tablet PCs at an additional cost.
The terms and conditions for a standard 3 month warranty are as follows:
- If the goods are found to be faulty within 14 days, customers are entitled for either a full refund or replacement. Any item may be returned for any reason within 14 days from the date of dispatch. If you want to return the goods which are NON-DEFECTIVE within the 14 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please parcel them properly, including all originally provided manuals, accessories and packaging.
- If the goods are found to be faulty after 14 days and within 3 months of purchase, the customer can send the faulty goods to our office, together with relevant invoice and EXPANSYS can arrange for repair services. Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion (please see Exclusions below), at no cost to the customer. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by EXPANSYS (Hong Kong) Ltd.
- If the goods are found to be faulty after 3 months, the customer can send the faulty goods to our office, EXPANSYS will arrange for repair services. Customer has to bear the repair costs. EXPANSYS will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit. If not, this will be communicated and the device will be returned to the customer, unrepaired. There will be a nominal shipping and handling charge on top of the repair charges. Shipping charges for returning the items shall be borne by the customers if they decide against repair.
Warranty covers the following:
A. Software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels
Standard Warranty Exclusions:
Warranty does not cover the following:
A. Broken screens or LCDs
B. Liquid damage
C. Damages caused by accidents or mishandling of the device
D. Damage caused by applications or firmwares which are not compatible with the device
E. Three or fewer dead pixels
Extended Warranty:
Customers can opt to purchase an additional one year "Extended Warranty", (3 months basic warranty plus 12 months extended, for a total of 15 months warranty service) for Smart Phones and Tablet PCs at an additional cost. This must be done at the time of order placement.
Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion (please see exclusions below), at no cost to the customer. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by EXPANSYS (Hong Kong) Ltd.
Extended Warranty Coverage:
Extended Warranty covers the following:
A. Software malfunction
B. Manufacturer or hardware defects
C. More than three dead pixels
Extended Warranty Exclusions:
Extended Warranty does not cover the following:
A. Broken screens or LCDs
B. Liquid damage
C. Damages caused by accidents or mishandling of the device
D. Damage caused by applications or firmwares which are not compatible with the device
E. Less than 3 dead pixels
If you would like to upgrade your warranty to the Extended option, please visit:
Extended Warranty For Smartphone Devices.
and, or/
Extended Warranty For Tablet Devices.
B-Stock Warranty:
B-Stock items are not new and do not carry any warranty. Customers have 7 days from the time of delivery in which to return B-Stock items if they are found to be defective or not matching the description shown on the website.
Request a copy invoice
To request a copy invoice, please eamil INFO@EXPANSYS.COM.HK